Lukki Privacy Policy

At Lukki Casino, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at Lukki. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data whenever you access our online casino through our website or the Lukki app. By registering an account and using Lukki casino services, you agree to the practices described in this policy.

Who We Are

Lukki is owned and operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under license OGL/2024/164/0246. We act as the data controller responsible for the personal information collected through Lukki casino, including data gathered via Lukki login, account registration, and gameplay across desktop and the Lukki casino mobile app.

Information We Collect

We collect several categories of information to operate our online casino Lukki responsibly and securely. This includes information you provide directly, information generated through your use of our services, and information obtained from third parties for verification purposes.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address when you create a Lukki login account.
• We collect identity verification documents, including government-issued ID, proof of address, and payment verification documents, to comply with our licensing obligations.
• We gather financial information related to deposits and withdrawals, including payment method details, transaction history, and currency preferences.
• We track gameplay data, including games played, wagers placed, bonus activity, and Lukki casino bonus code usage, to manage your account and detect irregular betting patterns.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Lukki casino online or through the Lukki app.
• We record your communications with our customer support team via live chat or email for quality assurance and dispute resolution.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services at Lukki casino. Our purposes for processing your data include the following.

• We use your data to verify your identity, age, and eligibility to play, ensuring compliance with our licensing requirements and restricted-country rules.
• We process your information to manage deposits, withdrawals, and your participation in promotions, including tracking eligibility for any lukki no deposit bonus or welcome offer.
• We use your gameplay history to calculate loyalty rewards under our Yacht Club program and to detect bonus abuse or irregular betting behavior.
• We use your contact details to send account notifications, security alerts, and, where you have opted in, marketing communications about new promotions and bonus codes.
• We analyze technical and usage data to improve the performance and security of Lukki casino online and our mobile application.
• We use your information to comply with anti-money laundering obligations, tax reporting requirements, and requests from regulatory authorities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing Lukki casino. Cookies allow us to remember your preferences, keep you logged in after you complete your Lukki login, and analyze how visitors interact with our platform. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features of our online casino Lukki, including session persistence and personalized offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our services effectively.

• We share data with payment processors and financial institutions to facilitate deposits and withdrawals across the methods available at Lukki casino.
• We share information with identity verification providers to confirm your age, residency, and identity during account checks.
• We may disclose data to regulatory bodies, law enforcement agencies, or courts when legally required to do so.
• We share limited data with software and game providers whose titles are available on Lukki casino to ensure fair gameplay tracking and jackpot administration.
• We may share data with marketing and analytics partners to measure the performance of our promotional campaigns, subject to your consent preferences.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure servers, and restricted internal access to customer records. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we encourage you to protect your Lukki login credentials and avoid sharing your password with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations, anti-fraud policies, and applicable law. Dormant accounts, as defined in our terms, may still have associated data retained even where a monthly maintenance fee applies. Once retention obligations expire, we securely delete or anonymize your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honoring these rights wherever applicable.

• You may request access to the personal data we hold about your Lukki casino account.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent at any time where processing is based on consent, such as promotional emails about a lukki promo code or bonus offer.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection laws.

International Data Transfers

As we serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland, and other international markets, your data may be transferred to and processed in countries outside your country of residence, including Curaçao. We take appropriate steps to ensure such transfers are protected by adequate safeguards.

Children's Privacy

Lukki casino is strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms and conditions.

Restricted Jurisdictions

We do not accept real-money deposits or gameplay from residents of certain restricted countries, as outlined in our terms and conditions. We may request proof of address or citizenship documentation to confirm eligibility, and winnings may be voided if residency or citizenship cannot be verified in accordance with our bonus and account policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Lukki casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@lukki.com. Our team is available to assist you with privacy inquiries, account questions, and any concerns related to your experience at Lukki casino.